ServiceNow powers actionable enterprise AI with OpenAI
ServiceNow announced a multi-year agreement making OpenAI models a preferred intelligence capability for its enterprise workflows.Summary
ServiceNow has expanded its partnership with OpenAI, establishing OpenAI models, including GPT-5.2, as a preferred intelligence capability for enterprises using its platform, which handles over 80 billion workflows annually. This integration embeds frontier AI directly into ServiceNow workflows, enabling actionable automation across functions like IT, finance, and HR, moving beyond sandboxes to real-world deployment.
The collaboration aims to deliver agentic AI that can reason across tasks and execute end-to-end work with minimal human intervention. Specific capabilities include natural language querying for actionable answers, AI-powered summarization for faster issue resolution, developer tools that translate intent into automation, and intelligent search.
When a user interacts with the system, GPT-5.2 works with the ServiceNow workflow engine to access enterprise data securely, respect governance, and trigger real actions, such as managing approvals and updates. Future plans involve building more natural, multimodal experiences, and ServiceNow already supports many of the world's largest enterprises using this integrated AI approach.
(Source：OpenAI)