Why these startup CEOs don’t think AI will replace human roles

Despite widespread debate about job replacement due to AI, startup CEOs David Shim of Read AI and Abdullah Asiri of Lucidya argue that AI will ultimately augment, rather than fully replace, human roles. Shim compares AI tools to GPS navigation, stating humans remain the decision-makers in the middle, even if their jobs become easier. Asiri suggests AI replaces specific tasks, leading customer support agents to evolve into supervisors or focus on relationship building. Both CEOs noted that their companies use AI tools to increase productivity with lean teams, allowing employees to focus on higher-value work, such as faster reporting or better decision-making. Furthermore, customer perception focuses on fast and accurate issue resolution, regardless of whether AI or a human handles the interaction.

(Source：TechCrunch)