Amazon Blocks Meta’s Muse AI Agent From Amazon.com Shopping After Meta Rejects Removal Request

Amazon blocked access to Meta's Muse AI agent on Amazon.com starting Sunday night, after Meta rejected a request to remove the bot. Amazon stated that continued access by an unauthorized AI agent violates its Conditions of Use. The dispute centers on whether AI agents can operate within Amazon's retail environment without proper authorization. Amazon accused Muse of not identifying itself, capturing customer credentials, and scraping account data, potentially bypassing personalization features. Meta responded that Muse does not see passwords or payment methods, and has a system called Sentinel for approvals. This conflict connects to Amazon's earlier legal battle with Perplexity over similar issues, and Amazon frames it as a matter of consent and transparency in agentic commerce.

(Source：NewsCord)