How agents are transforming work

Agentic AI is fundamentally changing the nature of knowledge work by enabling the delegation of long-horizon tasks that require independent execution and tool orchestration. Research from OpenAI indicates that users are increasingly moving away from simple chatbot interactions toward complex agentic workflows. This transition is observed across all sectors, with non-developers adopting these tools rapidly to perform tasks previously hindered by technical barriers. By enabling users to execute longer, more sophisticated, and cross-functional work, agentic tools are significantly expanding individual productivity and reshaping organizational labor dynamics.

(Source：OpenAI)