Harvard study finds AI actually makes work harder rather than easier

An in-progress Harvard Business Review case study following 200 employees suggests that generative AI tools may increase workloads, challenging the notion that they reduce effort. Researchers found that while AI helped employees complete tasks faster, this productivity gain led to increased expectations from managers and teams for faster turnaround times and higher output. This process, termed “work intensification,” means productivity gains result in greater demands rather than reduced workloads, as employees take on new responsibilities and a wider range of tasks. The study cautions that organizations adopting AI must distinguish genuine productivity improvements from this potentially unsustainable intensity.

(Source：Dexerto)