Salesforce is crowdsourcing its AI roadmap — with customers

Salesforce is maintaining its competitive edge in the rapidly evolving AI landscape by crowdsourcing its product roadmap through intense, weekly collaboration with customers. By treating clients as partners, Salesforce gathers real-time insights to identify technical gaps, which helps them build necessary 'last-mile' agentic operating systems around LLMs. This bottom-up strategy, which includes internal testing and rapid deployment of features, allows the company to adapt to technological shifts and integrate successful user-developed workflows into its broader enterprise offerings.

(Source：TechCrunch)