NTT DATA Group cuts incident analysis to 30 minutes with Codex

NTT DATA Group has successfully expanded the use of Codex to approximately 9,000 technical and nontechnical employees following the companywide adoption of ChatGPT Enterprise. By leveraging Codex's agentic capabilities, the company reduced a complex incident analysis from three days with five engineers down to just 30 minutes. Nontechnical staff are also utilizing Codex to automate repetitive tasks, analyze data, and build lightweight tools. Supported by an internal Center of Excellence that ensures strict security and governance, NTT DATA Group is transforming its operations into an AI-driven model to maximize employee efficiency and deliver greater value to customers.

(Source：OpenAI)