How to connect AI usage to business value
The article guides admins on using ChatGPT analytics to track AI adoption, assess business value, and implement effective workflows.Summary
This article explains how administrators can leverage analytics in the ChatGPT Admin Console to monitor AI usage, spending, and task insights across tools like ChatGPT Work and Codex. It details how to understand adoption patterns, identify training needs, and measure outcomes such as code contributions. Key steps include using the task classifier to see work distribution, evaluating model efficiency, and connecting analytics to business metrics through collaboration with owners. An illustrative ROI example for sales account research calculates potential time savings and financial benefits, while customer stories from 1Password, ATV Big Air Tour, and Playco highlight real-world impacts on software development, event planning, and game prototyping. The article concludes with practical advice on getting started by selecting business priorities, setting baselines, and reviewing progress to drive value.
(Source：OpenAI)