AI promises productivity, but for managers, it’s mostly a headache for now
AI tools boost productivity but create evaluation and management headaches for managers, a Nielsen survey finds.Summary
A Nielsen survey of 1,700 directors and senior managers across seven countries, commissioned by Monday.com, reveals that while 94% of managers are excited about AI's potential, over half struggle to evaluate employees' work because AI-generated output is polished and hard to distinguish from human work. Nearly half of managers spend more time reviewing output, and 78% have changed evaluation criteria to focus on prompting and delegation skills. However, 46% of managers use AI for decisions and 39% draft performance reviews with AI, risking bias. AI also adds invisible labor, as managers must supervise AI agents and manage an expanding, interdependent software stack. 58% expect to oversee more AI agents than humans within a year, and 46% worry about losing control. The report highlights that AI adoption is becoming a governance challenge as much as a productivity opportunity, with managers scrambling to adapt.
(Source：TechCrunch)