Dairy Queen is putting an AI chatbot in its drive-thrus
The Verge
Dairy Queen is deploying AI-powered chatbots to select drive-thrus in the US and Canada to improve service speed and increase upsells.Summary
Dairy Queen is expanding its use of AI technology by installing automated chatbots in select drive-thru locations across the US and Canada. Developed by the firm Presto, the software aims to streamline the ordering process and encourage customers to increase their order sizes. The company reports successful initial testing, noting that the AI remains consistent even during high-volume periods. This move follows broader industry trends, as competitors like Wendy’s, McDonald’s, and Burger King also experiment with various AI applications in their operations to improve efficiency and customer service.
(Source：The Verge)