Yelp is making its AI chatbot way more useful
The Verge
Yelp has upgraded its AI assistant into a digital concierge capable of handling bookings, orders, and service recommendations directly within the app.Summary
Yelp is significantly expanding the capabilities of its AI chatbot, transforming it from a simple hiring tool into a comprehensive digital concierge. The new Assistant tab allows users to engage in natural conversations to receive recommendations, order food via services like DoorDash and Grubhub, and schedule appointments with professionals through platforms such as Vagaro and Zocdoc. According to Yelp’s chief product officer, Craig Saldanha, this update marks the company’s most significant AI evolution to date, aiming to provide a more action-oriented and personalized user experience.
(Source：The Verge)