Why you can never get your doctor to call you back

Medical specialty practices often struggle with massive administrative backlogs, largely due to a reliance on manual document processing and fax machines. Basata, a startup founded by Kaled Alhanafi and Chetan Patel, aims to bridge this care gap by using AI to ingest referral documents and automatically schedule patient appointments. By integrating with existing electronic medical record systems and offering AI voice agents for patient communication, the company seeks to reduce the burden on administrative staff, ensuring patients receive timely care. Basata recently raised $21 million to expand its operations in an increasingly competitive market.

(Source：TechCrunch)