Anima helps clinics cut call waits by 75% with GPT-6 and GPT-Live

Anima is a healthcare platform serving over 14 million patients across more than 1,000 clinics in the UK, processing over 800,000 cases monthly. Founded by Shun Pang after witnessing a patient miss potentially life-saving care due to abnormal test results sitting in a queue for six months, Anima aims to fix how information flows through healthcare systems rather than medicine itself. The platform uses GPT-6 models for document processing and GPT-Live for its AI receptionist, Andi, which guides patients through clinically approved intake workflows over the phone. Clinics using Andi have reduced phone waits from 40-50 minutes to 10 minutes, an at least 75% reduction, with 86% of patients saying they would use it again; patients in their 80s and 90s were among the happiest users. Anima's Documents product uses GPT-6 to extract and classify clinical documents through a multi-stage pipeline, increasing processing from 15 to 30-45 documents per hour, with top clinics reaching 45-60. Clinics have cleared backlogs of over 100,000 documents within days of adoption. Clinical coding across approximately 800,000 SNOMED codes was one of the hardest technical challenges, addressed through in-context learning rather than per-customer fine-tuning. The Scribe product, built with GPT 5.6 Luna, turns consultation transcripts into structured clinical notes and referral letters in seconds, allowing doctors to focus on patients instead of typing during appointments. Most cases across the platform are resolved within 24 hours with a median resolution time of approximately 3.5 hours. Anima is expanding into the US, Australia, and beyond.

(Source：OpenAI)