Workspace agents
OpenAI
Workspace agents in ChatGPT automate repeatable, structured workflows by integrating triggers, processes, and tools to ensure consistent operational results.Summary
Workspace agents are designed to handle repeatable, day-to-day business workflows within ChatGPT, moving beyond the one-off tasks typical of standard AI use. These agents function as systems comprising a trigger, a specific process, and integrated tools or applications. Unlike traditional deterministic workflows, agents are probabilistic, interpreting context and making decisions within defined instructions and guardrails. Organizations can use these agents for various patterns—such as briefing, triage, analysis, and content creation—to streamline operations. Effective agent design requires clear objectives, human-in-the-loop checkpoints, and iterative refinement based on performance testing and human feedback.
(Source：OpenAI)