Parloa builds service agents customers want to talk to

Parloa has developed an Agent Management Platform (AMP) that enables enterprises to create and deploy sophisticated AI voice agents. By moving away from rigid programming to natural language configuration, the platform allows subject matter experts to build agents that handle complex interactions efficiently. Parloa emphasizes an evaluation-first approach, utilizing simulations and real-world testing to ensure reliability, low latency, and performance consistency before agents go live. The system supports multi-step requests and integrates seamlessly into enterprise workflows, successfully helping large organizations reduce human agent escalations.

(Source：OpenAI)