BBVA puts AI at the core of banking with OpenAI
OpenAI
BBVA is partnering with OpenAI to integrate artificial intelligence across all banking operations, enhancing employee productivity and customer service experiences.Summary
BBVA has entered a strategic collaboration with OpenAI to transform its global banking operations through artificial intelligence. By integrating ChatGPT Enterprise across its workforce of over 100,000 employees, the bank aims to redesign customer experiences, risk management, and software development. Central to this initiative is 'The Eight,' a comprehensive roadmap designed to move the institution toward an AI-native era, fostering proactive and personalized financial services while prioritizing security and governance.
(Source：OpenAI)