How Cars24 scales conversations and builds faster with OpenAI
OpenAI
Cars24 leverages OpenAI technology to automate customer interactions and streamline internal operations, significantly increasing efficiency across its automotive ecosystem.Summary
Cars24, a major automotive platform, has integrated OpenAI's technology to manage complex, multi-day vehicle transaction processes. By deploying AI-powered voice and chat agents, the company handles over a million conversation minutes monthly, assisting customers with everything from financing and vehicle discovery to after-sales support. Beyond customer service, Cars24 utilizes ChatGPT Enterprise and Codex to transform internal operations, allowing teams in finance, engineering, and marketing to automate workflows and build custom tools, ultimately fostering an AI-first organizational culture.
(Source：OpenAI)