"We are deeply sorry" Microsoft apologizes for major outage that knocked Outlook, Teams, and Microsoft 365 offline for 24 hours – insists it wasn't AI that caused it
Microsoft apologized for a 24-hour outage affecting Outlook, Teams, and Microsoft 365, blaming a failed network upgrade, not AI.Summary
Microsoft has issued a public apology for a major outage that disrupted core services including Microsoft 365, Teams, and Outlook for nearly 24 hours. In a statement on X, the company expressed deep regret for the disruption and emphasized the trust customers place in its services. Microsoft clarified that the incident was not caused by cyberattacks or AI, but rather by an issue during an earlier network capacity upgrade that surfaced after a recent network change. The company stated it has addressed the underlying problem and is gradually restoring service to remaining customers and regions, validating stability at each stage, which prolonged the recovery but ensured a stable restoration. The outage had significant impact, with organizations like the UK's National Health Service unable to access email and Teams all day, delaying health services. Microsoft plans to publish a full post-incident report once its review is complete.
(Source：Windows Central)