Circles powers telco personalization with OpenAI technology
OpenAI
Circles is utilizing OpenAI technology to build an AI-native telco stack, successfully increasing average revenue per user and reducing customer churn.Summary
Circles has integrated OpenAI technology to develop an AI-native telecommunications stack that enhances customer personalization, support, operations, and monetization in real time. Powered by the OpenAI API, the company's AI Concierge and CareX multi-agent architecture have achieved a 65% autonomous resolution rate for customer support. Furthermore, Circles' Xplore IQ personalization engine helped increase average revenue per user (ARPU) by 22% and reduce customer churn by 9% in Singapore. Internally, the company also leverages Codex to boost engineering velocity and maintains strict governance and automated data controls to ensure security across all operations.
(Source：OpenAI)