Almost no one uses AI agents to book their Uber, company says
Uber reports that during its busiest week, only four rides were booked via AI agents, highlighting minimal adoption.Summary
On Uber's third-quarter earnings call, the company revealed that only four rides were ordered through AI agents during the week of Halloween, its busiest week in October. In comparison, about 500 Uber Eats orders were placed by AI agents out of roughly 320 million total trips and orders across Uber and Uber Eats that week. CEO Dara Khosrowshahi described the traction as "very, very early and very limited," while expressing hope for future growth. The low numbers come amid growing hype around AI agents that can handle tasks for users, with many startups and tech giants launching such products. However, early data from other public companies like DoorDash also shows minimal AI-agent-driven transactions. Uber noted that booking a ride takes only 50 seconds and reordering food 90 seconds on its app, suggesting AI agents may not save significant time. Despite the low adoption, Khosrowshahi remains optimistic, viewing AI agents as an opportunity to reach more customers and expecting the number of major AI assistants to grow.
(Source：TechCrunch)